Refund & Returns Policy

Last updated: 14 August 2026

DealsAU (dealsau.com) wants you to be happy with every purchase. This policy explains your rights and how to make a return.

Your Rights Under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. These rights apply regardless of any change-of-mind window described below and are not limited by it.

Change of Mind Returns

In addition to your Australian Consumer Law rights, we offer a 30-day change-of-mind return window from the date you receive your order. To be eligible:

The item must be unused, in its original condition, and in its original packaging
Proof of purchase (order number or receipt) is required
Return shipping costs for change-of-mind returns are the customer's responsibility unless the item is faulty, damaged, or not as described

Some items, such as clearance or final-sale items, may be excluded from change-of-mind returns — this will always be clearly stated on the product page. This exclusion does not affect your statutory rights for faulty or misdescribed goods.

Faulty, Damaged or Incorrect Items

If your item arrives faulty, damaged, or different from what you ordered, contact us within 7 days of delivery with your order number and photos of the issue. We will arrange a free return and provide a repair, replacement, or full refund in accordance with the Australian Consumer Law.

How to Start a Return

Email sales@dealsau.com with your order number and reason for return
We will confirm your return and provide instructions on where to send the item
Once we receive and inspect the item, we will notify you of the outcome

Refunds

Approved refunds are processed to your original payment method within 5–10 business days of the returned item being received and inspected. Shipping costs are non-refundable except where the return is due to our error or a fault covered by the Australian Consumer Law.